Privacy Policy

You are not required (by law or by any contract with us) to provide personal information to us via our
website. We will only require you to provide personal information to us where it is necessary for us to
provide you with a service at your request.
Information you provide to us
We may receive personal information about you whenever you contact us. For example, by doing the
following:
• Enquiring about our products and services, including filling out a contact form on our website.
• Filling out a contact form or providing contact details to us at a conference, exhibition or other
event.
• Purchasing our services and providing us with instructions.
• Using our services, including when you report a problem with our services.
• Supplying us with your products or services.
• Using and browsing our website.
• Telephoning, texting, writing by post, emailing us or contacting us via social media.
• Submitting a testimonial to our website.
• Subscribing to our mailing list or newsletters or providing us with your email preferences/
interests.
• Enquiring about, or applying for, job vacancies.
This information may include the following:
• Normal identification information, such as your full name, occupation, job title, date of birth, age,
sex, gender identity, marital status.
• Contact information, such as your postal address, email address and telephone number.
• Other information to identify you, for example, the name of your employer.
• Information required to use our services, for example, a username or password.
• Additional information relevant to your use of our website and services, such as your marketing
preferences, survey responses and feedback.
• Payment information (this is securely collected and processed by our payment provider).
• In respect of job applications, your CV including details of your education and employment
history (and any other information which you may choose to provide to us with your CV).

We collect information using cookies and other similar technologies to help distinguish you from other
users of our website. These can streamline your online experience by saving you from re-inputting some
information and also allow us to make improvements to our website. For more information about how
and why we use cookies, please Contact Us.
When you visit our website we may collect the following information:
• Browser details, such as which pages you view and which links you follow.
• Your IP address and general location.
• Details of the hardware and software that you are using to access the website.
• Other information in relation to the device you are using to access our website including unique
device identifiers, mobile network information, mobile operating system details, the type of
mobile browser you use, time zone settings, your geographical location and any specific
settings applied.
• A device identifier (cookie or IP address) for fraud prevention.
• Details of your visits to our website and the resources that you access, including, but not limited
to, traffic data, location data, weblogs and other communication data.
Where orders originate from advertising sources, we record the source of each order. This is purely to
allow us to assess the effectiveness of these adverts and is not used for customer profiling of any kind.
Our website is not intended for children and we do not knowingly collect data relating to children.

We may collect information about you from other sources. This may include the following:
• Publicly available information, from sources such as Companies House and the Electoral Roll.
• Information you have shared publicly, including on social media (particularly in respect of job
applications).
• If you apply for a job, we may collect information about your criminal record by obtaining a DBS
check through an approved agency (where required or permitted by law).
• Information from third parties such as credit reference agencies.
This list is not exhaustive and, in specific instances, we may need to collect additional data for the
purposes set out in this policy

Sometimes you will have given your consent for other websites, services or third parties to provide
information to us.
This could include information we receive about you if you use any of the other websites that we operate
or the other services that we provide, in which case we will have informed you when we collected that
data if we intend to share those data internally and combine it with data collected on this website. We
will also have told you for what purpose we will share and combine your data.
It could also include information from third parties that we work with to provide our products and
services, such as payment processors, delivery companies, third party suppliers, technical support
companies and advertising companies. Whenever we receive information about you from these third
parties, we will let you know what information we have received and how and why we intend to use it.

We take data protection law seriously, so below we have set out exactly how and why we use your
information, and what our legal basis is to be able to use your information in each way.

It is necessary for us to use personal information about you to enter into and perform the contracts that
we make with you, such as when you become a customer. To process your personal data in this way, we will rely on legal bases of performing our contract with you and pursuing our legitimate interests.
Using your information in this context is necessary so that we can:
• Provide you and other connected parties with our services.
• Provide you with information about our products and services.
• Verify your identity.
• Make a decision to supply our services.
• To provide you with customer service, including the provision of the helpdesk service and to
deal with any complaints you may have.
• Contact you about any changes that we make to our products or services.
• Administer our website including troubleshooting problems, analysing statistics, conducting
research and tests and keeping the website secure.
• Administer your orders and take payments.
If you enquire about, or apply for, a job vacancy, it is necessary for us to use your personal information
as part of the recruitment process, in order to assess your suitability for a particular role.

We may use your information to identify and tell you about our products or services that we think may
be of interest to you, and we will rely on the lawful basis of legitimate interests in doing so. We will only
do this where you have informed us that you would like to receive marketing communications and you
may update your preferences at any time by Contacting Us
We may also use your information to invite you to participate in market research. If we do contact you
about market research, you do not have to participate. If you tell us that you do not want to receive
market research communications, we will respect this.
Whether you choose to receive marketing communications, or market research communications is
entirely up to you. You can choose to receive both, none, or just one or the other. Your choice will not
affect any products or services that you have purchased from us, nor will it affect any quotes for products
or services you buy in future.

If you have already bought a product or service from us, or you have already obtained a quote from us,
we may contact you with some information about products and services that are similar. We will rely on
the lawful basis of legitimate interests in doing so.
We will only contact you by email or telephone and you can choose not to receive these messages at
any time. Simply follow the instructions in the message, or Contact Us.

We always want to offer the best products, services and experience that we can. Sometimes this means
we may use your information to find ways that we can improve what we do, or how we do it.
In this context, we will rely on the lawful basis of legitimate interests and will only use your information
where it is necessary so that we can:
• Review and improve our existing products and services and develop new ones.
• Review and improve the performance of our systems, processes and staff (including training).
• Improve our website to ensure that content is presented in the most effective manner for you
and for your computer.

We want to stay in touch with you. Sometimes we may need to use the information that we have about
you in order to provide our services, respond to your questions or let you know about important changes. We will rely on the lawful basis of performing our contract with you and pursing our legitimate interests
when we contact you.
We will only use your information in this respect where it is necessary so that we can:
• Interact and respond to any communications you send us, including where you use the Contact
Us section, and any social media posts that you tag us in.
• Let you know about any important changes to our business or policies.

We may use your information where it is necessary for us to do so in order to meet our legal obligations
or to detect and prevent fraud, money-laundering and other crimes. 

We may use your information where it is necessary to protect your interests, or the interests of others,
in accordance with our legal obligations and the pursuit of legitimate interests. This may include in the
event of criminality such as identity theft, piracy or fraud.

We will only use your personal information for the purposes for which we collected it, unless we
reasonably consider that we need to use it for another reason and that reason is compatible with the
original purpose. If we need to use your personal information for an unrelated purpose we will notify
you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in
compliance with the above rules, where this is required or permitted by law.

Sharing your information within our company and group
We share the information that you provide to us with our staff so that we can provide our services to
you.
Sharing your information with third parties
We may share your data with selected third parties. For example, we may share your information with:
• Internet hosting providers to host the website, related infrastructure, services and applications.
• Technology providers and web developers to fix website and software issues or develop new
website or software features to improve your experience.
• Contact management systems to send emails, instant messages, social media messages and
SMS messages.
• Other third party service providers who provide services on our behalf or support our business
functions including support with business administration including email campaigns, accounting
and payment processing, marketing and advertising, customer feedback, analytics, legal
compliance, quality assurance and technical development.
• Payment providers and other financial third parties in order to facilitate payment.
• Third party suppliers to provide the contracted products and services to you.
There are certain exceptional circumstances in which we may disclose your information to third parties.
This would be where we believe that the disclosure is:
• Required by the law, or in order to comply with judicial proceedings, court orders or legal or
regulatory proceedings.
• Necessary to protect the safety of our employees, our property or the public.
• Necessary for the prevention or detection of crime, including exchanging information with other
companies or organisations for the purposes of fraud protection and credit risk reduction.
• Proportionate as part of a merger, business or asset sale, in the event that this happens we will
share your information with the prospective seller or buyer involved.

We will only store your personal information for as long as we need it for the purposes for which it was
collected. Where we provide you with any service, we will retain any information you provide to us at
least for as long as we continue to provide that service to you.
If you apply for a job vacancy (or otherwise send us your CV) we will retain your CV (and any publicly
available information, for example from social media) for a period of 12 months. If we are considering
you for a particular role, we may retain this information for longer than that period.
In all other circumstances, we will keep your information for such time as we have a contract with you
and for a period of 6 years after the end of such contract.
When we have no ongoing legitimate business need to process your personal data we will delete it,
anonymise it or isolate it from any further processing until deletion is possible.
In some circumstances we may anonymise your personal data (so that it can no longer be associated
with you) where we use the information for research or statistical purposes or sharing with third parties
in which case we may use this information indefinitely without further notice to you.

We will take all steps reasonably necessary to ensure that your data is treated securely and in
accordance with this policy.
We try to ensure that all information you provide to us is transferred securely via the website.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will
do our best to protect your personal data, we cannot guarantee the security of your data transmitted to
our website; any transmission is at your own risk. Once we have received your information, we will use
strict procedures and security features to try to prevent unauthorised access.
All information you provide to us is stored on secure servers in the UK and EEA.

If you require any further information about your rights as explained below, or if you would like to
exercise any of your rights, please Contact Us. 

We have a legal obligation to provide you with concise, transparent, intelligible and easily accessible
information about your personal information and our use of it. We have written this policy to comply with
this right. 

You have the right to ask us to confirm whether or not we hold any of your personal information. If we
do, you have the right to have a copy of your information and to be informed of the following:
• Why we have been using your information.
• What categories of information we were using.
• Who we have shared the information with.
• How long we envisage holding your information.
In order to maintain the security of your information, we will have to verify your identity before we provide
you with a copy of the information we hold. The first copy of your information that you request from us
will be provided free of charge, if you require further copies we may charge an administrative fee to
cover our costs.

Where you have requested a copy of the information we hold about you, you may notice that there are
inaccuracies in the records, or that certain parts are incomplete. If this is the case you can Contact Us
so that we can correct our records.

There may be times where it is no longer necessary for us to hold personal information about you. This
could be if:
• The information is no longer needed for the original purpose that we collected it for.
• You withdraw your consent for us to use the information (and we have no other legal reason to
keep using it).
• You object to us using your information and we have no overriding reason to keep using it.
• We have used your information unlawfully.
• We are subject to a legal requirement to delete your information.
In those situations you have the right to have your personal data deleted. If you believe one of these
situations applies to you, please Contact Us.

Also known as data portability, you have the right to obtain a copy of your personal data for your own
purposes. This right allows you to move, copy or transfer your personal data more easily from one IT
system to another, in a safe and secure way.
If you would like us to transfer a copy of your data to you or another organisation in a structured,
commonly use and machine-readable format, please Contact Us. There is no charge for you exercising
this right.

You can tell us at any time that you would prefer that we do not use your information for direct marketing
purposes. If you would not like to receive any direct marketing from us, please Contact Us or use the
links provided in any of our marketing communications.

Sometimes, we use your personal information to achieve goals that will help us as well as you. This
includes when we tell you about products or services that are similar to ones you have already bought;
when we use your information to help us make our business better; and when we contact you to interact,
communicate or to let you know about changes we are making.
We aim to always ensure that your rights and information are properly protected. If you believe that the
way we are using your data is not justified due to its impact on you or your rights, you have the right to
object. Unless we have a compelling reason to continue, we must stop using your personal data for
these purposes.

You have the right to ask us to stop using your personal data in any way other than simply keeping a
copy of it. This right is available where:
• You have informed us that the information we hold about you is inaccurate, and we have not
yet been able to verify this.
• You have objected to us using your information for our own legitimate interests and we are in
the process of considering your objection.
• We have used your information in an unlawful way, but you do not want us to delete your data.
• We no longer need to use the information, but you need it for a legal claim.

Any changes we make to our privacy policy in the future will be posted on this page and, where
appropriate, notified to you by email. Please check back frequently to see any updates or changes to
our privacy policy.
This version was last updated in March 2019 and historic versions can be obtained by contacting us.

If you wish to make a complaint about our collection or use of your personal data, please Contact Us in
the first instance so that we may seek to resolve your complaint.
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the statutory
body which oversees data protection law in the UK. Please visit the ICO website if you wish to lodge a
complaint with the ICO.

Our contact details are as follows.
Post: MCS Group, 702 Merlin Business Park, Burscough, L40 8JY
Email: info@mcsgroup.net
Website: www.mcsgroup.net