DR&P Group Case Study

INDUSTRY

Insurance

CHALLENGE

After their expansion, DR&P Group required a comprehensive IT strategy to sustain their ongoing growth. This strategy needed to prioritise the seamless integration of new acquisitions into a unified IT environment, while also enhancing cyber security measures.

RESULTS

All 15 companies were smoothly integrated into a unified Microsoft 365 tenant, boosting both efficiency and security. Each operating company successfully achieved Cyber Essentials Certification, while 362 users across the nation now benefit from fast, reliable IT support. With strengthened Microsoft 365 security, proactive management, and real-time monitoring, DR&P Group now enjoys complete centralised visibility and control over their IT infrastructure estate.

KEY PRODUCT
Remote and onsite Support, Managed IT Support, Remote Monitoring and Management (RMM) tools, Microsoft 365, Cyber Essentials, Project Management, Key Account Manager, IT Automation

www.drpinsurance.com

99.7%

Average CSAT Score 2024
2300+

Tickets Closed 2024
600+

Positive Reviews 2024

“With DR&P Groups continuous rapid business expansion, it was crucial that our IT infrastructure kept pace with the growing demands and challenges ahead. It was essential that our IT partner could rise to the occasion, and MCS Group certainly delivered. From day one, MCS Group ensured we maximised the potential of our Microsoft 365 enterprise solution, facilitating a seamless execution of our M&A IT integration plans.”

Craig

Group Head of IT

DR&P Group's Story

Founded in 1977, David Roberts & Partners (DR&P Group) has evolved into one of the UK’s fastest-growing and most esteemed independent insurance brokers. Boasting a skilled team of nearly 400 professionals across 25 offices in the UK and Europe, DR&P manages over £620 million in gross written premium (GWP) on behalf of its clients. The company continues to expand through a strategic mix of acquisitions and organic growth, solidifying its position as an industry leader.

The Challenge

DR&P Group's rapid business expansion through its acquisition journey introduced new IT challenges, making it essential to align with the group's Cloud IT strategy to ensure seamless integration and continued growth. Some of the acquired challenges through acquisitions included:

On-premise Server Environments
On-premise Telephony Systems with an onsite Private Branch Exchange
On-premise Traditional backups (USB/Tape)
PC Tower Desktop Environments

The Solution

The goal was to create a secure, unified, and scalable IT environment that could support their business well into the future, so MCS Group deployed a comprehensive IT strategy to streamline operations and enhance security:

Migrated 15 operating companies into DR&P’s IT infrastructure with minimal disruption.
Standardised cyber security by implementing Cyber Essentials best practices during onboarding.
Optimised Microsoft 365 security through Microsoft Entra ID, OneDrive, and SharePoint, ensuring compliance across all users.
Enabled proactive IT management, providing the team at DR&P with access to the client portal, live reports, and RMM tools for real-time oversight.

Seamless IT Migration

All 15 companies successfully migrated into a unified Microsoft 365 tenant with minimal impact on productivity.

Stronger Cyber Security

Every operating company under DR&P Group passed the Cyber Essentials certification.

Improved IT Efficiency

362 users receive fast & effective IT support nationwide.

Microsoft 365 Security Reinforced

Secure Score monitored & updated to ensure best practice policies.

Proactive IT Oversight

DR&P now have full visibility & control over IT infrastructure through live dashboards & reporting tools.

Compliance & Patch Management

Deploying the latest technology in RMM and device management tools to ensure DR&P stays compliant with security updates.

Why MCS?

IT Support

Cyber Security

Connectivity

DR&P Group